Last updated September 18, 2019
We always seek to provide the highest quality to our Customers. However, when something goes wrong we strive to resolve any issue providing the best Customer Care service. Please check our Credit and Refund Policy for more information regarding the ways to resolve any issues with the Order before requesting a Dispute.
When the Customer does not agree to the options to resolve any issue offered by our Support Team, the Customer has a right to request a Dispute by providing evidence to support the claims.
Any Dispute may be opened after completing at least 1 (one) Revision for Orders with deadlines less than 5 days and 2 (two) Revisions for Orders with deadlines more than 5 days. Please check Revision Policy for more details.
Any Dispute may be opened during 14 days after the final deadline date. As long as we consider the Customer satisfied with the paper after the Revision Period (14 days after the date of final deadline), no Disputes are possible after this period.
Any Dispute may be opened only after the final file is delivered to the Customer.
To initiate a Dispute you may contact our Support Team via live chat to forward your request to our Manager, or you may contact the Manager by email at [email protected]
We are always ready to sincerely apologize and fairly compensate you:
Our Manager will thoroughly study the case and offer alternative ways to resolve issues and/or decide on appropriate compensation for the Customer.
Any Dispute will be resolved by negotiations between the parties: Customer, EssayCharm.com, and Writer.
Any Dispute will be resolved within 10 days from the date of the official Manager’s feedback to the Customer’s request to raise a Dispute (sent by email).
Unless the Dispute has been canceled by the Customer, he or she has no right to send the respective paper for a free revision. Read more at: https://EssayCharm.com/dispute-policy